At Samsung, we believe taking care of the environment is everyone's responsibility, which is why we're proud of the Samsung Take-Back and Recycle programme (S.T.A.R.) - a no-cost, environmentally-conscious way to return used toner cartridges for recycling.
Operating on a Zero Landfill policy, the S.T.A.R. programme ensures that 100% of returned cartridges are recycled, including all shipping materials. Toner cartridges are recycled into useable materials, which then go back into the raw materials marketplace to become a range of new products. Through this process, the maximum value from each returned cartridge is obtained at the smallest environmental cost. Samsung is also researching ways to use those same raw materials in the production of new cartridges - an innovation that would further reduce negative impact on the environment.
At Samsung Canada we're committed to providing Canadians with greener options - we hope you'll join us in our efforts toward a greener planet.
For Business Customers > Open | Close
Q: I am having problems printing a label from the Web site. Who should I contact?
A: Some users have difficulty because of corporate security firewalls or a browser cache that needs refreshing. Business users with an IT support department should contact them concerning this problem before contacting Samsung and use the "Refresh" or "Reload" function in your browser. We also suggest you use a browser other than Internet Explorer Version 6 - some users have reported problems using that version of the Microsoft browser. Still unable to print a label?
Q; I am not a business, how do I apply for the Office Collection Box program?
A: Any user that consumes larger volumes of genuine Samsung cartridges can use this program by ordering a Collection box using the instructions above.
Q: What if I have an Office Collection Box and decide not to use it?
A: Use the prepaid/pre-addressed return label included with the box to return the empty box. It will be reused or the cardboard will be recycled.
If you have questions about the S.T.A.R. Toner Recycling programme, please call Samsung Electronics Canada Inc. customer service department at 1-800-SAMSUNG (726-7864)