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S.T.A.R. Programme


At Samsung, we believe taking care of the environment is everyone's responsibility, which is why we're proud of the Samsung Take-Back and Recycle programme (S.T.A.R.) – a no-cost, environmentally-conscious way to return used toner cartridges for recycling.

Operating on a Zero Landfill policy, the S.T.A.R. programme ensures that 100% of returned cartridges are recycled, including all shipping materials. Toner cartridges are recycled into useable materials, which then go back into the raw materials marketplace to become a range of new products. Through this process, the maximum value from each returned cartridge is obtained at the smallest environmental cost. Samsung is also researching ways to use those same raw materials in the production of new cartridges – an innovation that would further reduce negative impact on the environment.

At Samsung Canada we're committed to providing Canadians with greener options – we hope you'll join us in our efforts toward a greener planet.
For Business Customers > Open | Close



For Business Customers


Specially marked Samsung new toner cartridge boxes contain two red FedEx return labels – one for the U.S. and one for Canada. The S.T.A.R. FedEx return option is available to Samsung business customers only; consumer and personal printer users should use the Canada Post drop-off return option. Please choose the appropriate label for use in Canada (Canadian returns ship to Ontario.) If you do not have a label, you may obtain one from Samsung Canada customer service 1-800-SAMSUNG (726-7864) or use the Canada Post drop-off return option.

How to Recycle Your Cartridges

Select Samsung new toner cartridge boxes contain two red FedEx return labels – one for the U.S. and one for Canada. Please choose the appropriate label for use in Canada.

1) If the new cartridge box is not available or damaged, pack the used cartridge in a sturdy box using appropriate cushioning materials.
2) Remove or black out any old shipping labels, including the original barcode.
3) OR Pack the empty cartridge using the shipping labels from the new replacement Samsung cartridge box.
4) Seal the box with shipping tape.
5) Affix one red FedEx PRP to each box being returned. (If you do not have a label, you may obtain one from Samsung Canada customer service 1-800-SAMSUNG (726-7864) or use the Canada Post drop-off return option.) No additional labels or markings are required.
6) To schedule pick-up of the cartridge, call 1-888-777-6040 for the FedEx Ground Package Returns Program or give the box to any FedEx pickup driver.
7) If you prefer to drop-off your empty cartridge for return, follow these instructions:
  • Log on to FedEx.com and select the "locations" tab to find the nearest drop-off location.
  • Call 1-800-GO-FEDEX, (800) 463-3339 to find the nearest drop-off location.


Bulk Collection Program For Corporate Consumers > Open | Close



Bulk Collection Program For Corporate Consumers


Corporate Customers whose business generates several empty toner cartridges per month should consider the S.T.A.R. Bulk Collection Program. This program allows participants to simply deposit empty cartridges into a bulk collection box, rather than packaging and returning one cartridge at a time. Once the box is full, return the cartridges for recycling by following the shipping directions printed on the box.

To obtain a S.T.A.R. Bulk Collection Box:

1) Order box # CB-GPTRB-S
2) Call 1-866-332-4160 and select the Ordering Collection Box option from the menu – be prepared to provide your contact name and company information, address, department/location, and a contact telephone number.
3) Or, email starrecycling@greentec.com, request box # CB-GPTRB-S and include your contact name and company information, address, department/location, and a contact telephone number. If you require more than one box, please include that information in your request.

S.T.A.R. Bulk Collection Recycling Instructions:

1) Close the box securely; use tape designed for shipping (strong tape 2 inches (5cm) or more in width). Do not use masking tape, duct tape, cello tape or paper over-wrap.
2) Mark your contact information including your name, company name, address, department/location and a contact telephone number on the box.
3) Do not cover or mask the pre-addressed Courier Return Service label on the top flap.
4) If the box does not have pre-addressed label, please contact SAMSUNG at supplies.canada@samsung.com and we will send you the label(s).
5) Take box to any UPS or FedEx outlets to arrange a pickup.


For Consumer Customers > Open | Close



For Consumer Customers


To return your cartridges, all you have to do is download and print the Canada Post label, follow the packing instructions and bring your box to any one of 6,600 post offices or deposit it into any Canada Post mailbox (if it fits in a mailbox). We'll take care of the rest.

How to Recycle your Cartridge:

1) Place used cartridge in the bag and box that came with your new Samsung toner cartridge. Close the box using clear tape.
2) If you have several toner cartridges to return, please pack them individually and tape a maximum of 2 boxes together.
3) Locate or print a return shipping label.
4) Write your name or company name and address on the shipping label.
5) Call UPS or FedEx outlets (depending on the label) to arrange a pickup.
6) Drop off package at one of 6,600 post offices or deposit into any Canada Post mailbox.



Click here for the Canada Post return shipping label >

The following laser adhesive sheets may be used to print the Canada Post return shipping label:

Avery Label 5168 for laser printers, or equivalent: White Laser Address Labels with Smooth Feed Sheets™, 5x3-1/2 Label, 400 Labels/box
Onlinelabels.com – Product OL5100
NCR 908240
Compulabel 312534
Paper-papers.com – 4304 Shipping Labels
Office Depot White Paper Labels – Item #220192


Thank You for joining us in protecting our planet.


FAQ


Q: I am having problems printing a label from the Web site. Who should I contact?

A: Some users have difficulty because of corporate security firewalls or a browser cache that needs refreshing. Business users with an IT support department should contact them concerning this problem before contacting Samsung and use the "Refresh" or "Reload" function in your browser. We also suggest you use a browser other than Internet Explorer Version 6 – some users have reported problems using that version of the Microsoft browser. Still unable to print a label? Email supplies.canada@samsung.com with your name, company, address, department/location, and a contact telephone number.

Q; I am not a business, how do I apply for the Office Collection Box program?

A: Any user that consumes larger volumes of genuine Samsung cartridges can use this program by ordering a Collection box using the instructions above.

Q: What if I have an Office Collection Box and decide not to use it?

A: Use the prepaid/pre-addressed return label included with the box to return the empty box. It will be reused or the cardboard will be recycled.

To find out more on how Samsung can help your business go green, save time and money, visit our Samsung Recycling Direct™ page.

If you have questions about the S.T.A.R. Toner Recycling programme, please call Samsung Electronics Canada Inc. customer service department at 1-800-SAMSUNG (726-7864) or supplies.canada@samsung.com


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