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In response to the Samsung Electronics Canada Inc. recall regarding certain Samsung manufactured Kenmore top-load washers manufactured between March 2011 and April 2016, Kenmore is providing customers with the support they need with safety and peace of mind as our top priority.
The remedy announcement is in response to reports highlighting the risk that the drums in these washers may lose balance, triggering excessive vibrations, resulting in the top separating from the washer. This can occur when a high-speed spin cycle is used for bedding, bulky or water-resistant items and present an injury risk to consumers. A small fraction of washers sold have a reported incident. There have been no reports of personal injury in Canada.
To determine if you have an affected top-load, high efficiency washer, Canadian customers can check their model and serial numbers using the tool below.
Consumers with a recalled washer will be offered two easy choices as part of the recall program.
The first option is a free in-home repair that includes a structural reinforcement of the machine and a new control panel guide. Consumers who choose the in-home repair will receive a one-year extension of the manufacturer's warranty, regardless of the age of their washer.
The second choice is a rebate that can be applied towards the purchase of a new Samsung or Kenmore washer from Sears Canada. The rebate amount is based on the manufacture date and model of the recalled washer. A loyalty incentive has already been added to the rebate amount to thank our customers for staying with Sears Canada and Samsung.
As an added safety measure, affected customers will begin to receive a Home Label Kit in the mail. The kit will include step-by-step instructions for applying safety information to the machine and includes a new control panel guide (excluding mid-control models) that will effectively reduce the spin speed in the bedding cycle, two warning labels and a user manual supplement.
Should you have any difficulties registering, please call our toll free number 1-855-291-6252.
We appreciate your understanding and flexibility during this process. Thank you for your continued support of Sears Canada and Samsung.
Your Samsung Canada and Sears Canada Team
This important notice only applies to certain Top Load Washers. Front Load Washers are not affected.
|The following Kenmore models, manufactured by Samsung between March 2011 and April 2016, are included in this recall:|
|Model Number||UPC||Serial Number From||Serial Number To|
If you have any questions, please call us between 9:30 am and 6:30 pm, Monday to Friday, Eastern time:
Samsung washers: 1-855-291-6251
Kenmore washers manufactured by Samsung: 1-855-291-6252
We appreciate your understanding. Thank you for your continued support of Samsung.
Your Samsung Canada Team.