Start the guided troubleshooting flow

Discard a few batches of ice

New installations or periods of inactivity can cause stale water to settle in the lines, while new filters may leave trace carbon in the water, presenting black flakes in the cubes.

• Discard the first 2 or 3 full buckets of ice from both bins

• Repeat this process if the ice quality continues to improve

Clear the frost away

Frost can build up if moisture enters the freezer. Depending on the thickness, you must clear it to allow the sensors and seals to work correctly.

• Light frost: Wipe away with a damp cloth and dry the area immediately with a second cloth

• Medium frost: Gently remove the buildup with a plastic scraper, then wipe and dry the surface

• Heavy frost: If the buildup is too thick to remove by hand, you will need to perform a manual defrost

Check door alignment and leveling

If there is a gap between the ice bucket and the ice chute, warm air will enter the ice maker compartment and cause frost.

• Check front-to-back level

• Adjust side-to-side level

• Align door heights

Clear the frost away

Frost can build up if moisture enters the freezer. Depending on the thickness, you must clear it to allow the sensors and seals to work correctly.

• Light frost: Wipe away with a damp cloth and dry the area immediately with a second cloth

• Medium frost: Gently remove the buildup with a plastic scraper, then wipe and dry the surface

• Heavy frost: If the buildup is too thick to remove by hand, you will need to perform a manual defrost

Check water dispensing and pressure

Low water pressure prevents the ice maker from filling properly or producing ice.

• Dispense water into a measuring cup

• Check if it fills 6 oz (¾ cup) in under 10 seconds

• If no water comes out -> Check water line connection

• If it fills too slowly -> Proceed to the next step

• No dispenser to test > Proceed to the next step

Replace the water filter

An expired or non-genuine water filter can fail to remove impurities or may release carbon flecks into the ice.

• Replace the filter with a genuine Samsung filter

• Discard the first 2-3 batches of ice

• Replace the filter every six months

Clear feeler arm obstructions

The ice maker may continue production if the feeler arm is physically propped up or stuck in the "up" position.

• Remove any ice bits frozen onto the arm

• Place the ice scoop in its holster away from the arm

• No feeler arm > Proceed to the next step

Shift ice forward in the bucket

Your ice maker may produce less ice if ice is piling up behind the ice maker.

• Shift ice toward the front of the bucket

• Dispense ice regularly to keep the bucket from reaching its 2-pound capacity

Clear the frost away

Frost can build up if moisture enters the freezer. Depending on the thickness, you must clear it to allow the sensors and seals to work correctly.

• Light frost: Wipe away with a damp cloth and dry the area immediately with a second cloth

• Medium frost: Gently remove the buildup with a plastic scraper, then wipe and dry the surface

• Heavy frost: If the buildup is too thick to remove by hand, you will need to perform a manual defrost

Check door alignment and leveling

If there is a gap between the ice bucket and the ice chute, warm air will enter the ice maker compartment and cause frost.

• Check front-to-back level

• Adjust side-to-side level

• Align door heights

Replace the water filter

An expired or non-genuine water filter can fail to remove impurities or may release carbon flecks into the ice.

• Replace the filter with a genuine Samsung filter

• Discard the first 2-3 batches of ice

• Replace the filter every six months

Check water dispensing and pressure

Low water pressure prevents the ice maker from filling properly or producing ice.

• Dispense water into a measuring cup

• Check if it fills 6 oz (¾ cup) in under 10 seconds

• If no water comes out -> Check water line connection

• If it fills too slowly -> Proceed to the next step

• No dispenser to test > Proceed to the next step

Inspect the door and ice bucket seals

Gaps in the rubber seals allow warm, moist air to enter the freezer and turn into frost.

• Clean the rubber door gaskets with warm soapy water

• Remove any debris from the ice bucket seal

• Replace the ice bucket if the integrated seal is damaged

* If the seals are already clean and undamaged, proceed to the next step.

Check your ice bucket position

The ice maker may overproduce ice if the bucket is positioned too low for the pile to trigger the optical sensor or mechanical arm.

• Locate the ice bucket shelf directly under the ice maker

• Mount the shelf on the highest rail position

• Confirm the shelf is seated on the rail (not hanging below it)

* If the ice bucket is already in the correct position, proceed to the next step.

Check the ice bucket

• Remove the ice bucket

• Clear any ice buildup

• Reinstall it properly so it clicks into place

Check the freezer temperature

The freezer needs to be at 0°F or less in order to produce ice.

• Set freezer to 0°F

• Wait 3 hours

• Check if ice is produced

* If the freezer is already set to 0°F or lower, proceed to the next step.

Check the freezer temperature

The freezer needs to be at 0°F or less in order to produce ice.

• Set freezer to 0°F

• Wait 3 hours

• Check if ice is produced

* If the freezer is already set to 0°F or lower, proceed to the next step.

Check water dispensing and pressure

Low water pressure prevents the ice maker from filling properly or producing ice.

• Dispense water into a measuring cup

• Check if it fills 6 oz (¾ cup) in under 10 seconds

• If no water comes out -> Check water line connection

• If it fills too slowly -> Proceed to the next step

• No dispenser to test > Proceed to the next step

Perform a power reset

A software glitch in the control board can cause it to send voltage to the water valve and ice motor at the same time.

• Unplug the refrigerator for 60 seconds

• Plug the unit back in to reboot the system

Check the water filter

A clogged or old water filter can restrict the flow of water required for the ice maker to function.

• Remove the water filter

• Repeat the 10-second water test

• If water flow improves without the filter -> Replace the filter

• Check if the main water supply valve is fully open

• If there is no improvement -> Proceed to the next step

Check door alignment and leveling

If there is a gap between the ice bucket and the ice chute, warm air will enter the ice maker compartment and cause frost.

• Check front-to-back level

• Adjust side-to-side level

• Align door heights

Reset the ice maker

The ice maker may require a manual reset to clear internal errors and restart the harvest cycle.

* Before starting, remove the lower ice tray and check for frost buildup (usually from a door left ajar) that blocks movement.

• Press and hold the Test button until it chimes (or you hear the ice maker move)
  - If there is no chime or ice maker response, turn off power to the unit for 2 minutes
  - Turn the power back on and press the Test button again

• Watch the cycle run to ensure the arm moves, the tray twists, and you hear water filling

• Wait 3 hours, then check for ice

Verify the ice maker is on

The Ice Maker On icon illuminates on the display panel to indicate that the ice making function has been activated.

• Tap the Ice Maker button until Ice Maker On lights up

• Wait 3 hours, then check for ice

* If the ice maker is already on, proceed to the next step.

Check door alignment and leveling

If there is a gap between the ice bucket and the ice chute, warm air will enter the ice maker compartment and cause frost.

• Check front-to-back level

• Adjust side-to-side level

• Align door heights

Check the water filter

A clogged or old water filter can restrict the flow of water required for the ice maker to function.

• Remove the water filter

• Repeat the 10-second water test

• If water flow improves without the filter -> Replace the filter

• Check if the main water supply valve is fully open

• If there is no improvement -> Proceed to the next step

Clear the ice chute

Residual ice shards trapped in the chute melt over time and can leak out as a stream of water when you dispense ice.

• Clear the chute manually of any trapped ice

• Dispense several cubes to sweep out remaining slush or debris

Check door alignment and leveling

If there is a gap between the ice bucket and the ice chute, warm air will enter the ice maker compartment and cause frost.

• Check front-to-back level

• Adjust side-to-side level

• Align door heights

Shift ice forward in the bucket

Your ice maker may produce less ice if ice is piling up behind the ice maker.

• Shift ice toward the front of the bucket

• Dispense ice regularly to keep the bucket from reaching its 2-pound capacity

Reset the ice maker

The ice maker may require a manual reset to clear internal errors and restart the harvest cycle.

* Before starting, remove the lower ice tray and check for frost buildup (usually from a door left ajar) that blocks movement.

• Press and hold the Test button until it chimes (or you hear the ice maker move)
  - If there is no chime or ice maker response, turn off power to the unit for 2 minutes
  - Turn the power back on and press the Test button again

• Watch the cycle run to ensure the arm moves, the tray twists, and you hear water filling

• Wait 3 hours, then check for ice

Inspect the door and ice bucket seals

Gaps in the rubber seals allow warm, moist air to enter the freezer and turn into frost.

• Clean the rubber door gaskets with warm soapy water

• Remove any debris from the ice bucket seal

• Replace the ice bucket if the integrated seal is damaged

Inspect the door and ice bucket seals

Gaps in the rubber seals allow warm, moist air to enter the freezer and turn into frost.

• Clean the rubber door gaskets with warm soapy water

• Remove any debris from the ice bucket seal

• Replace the ice bucket if the integrated seal is damaged

* If the seals are already clean and undamaged, proceed to the next step.

Discard a few batches of ice

New installations or periods of inactivity can cause stale water to settle in the lines, while new filters may leave trace carbon in the water, presenting black flakes in the cubes.

• Discard the first 2 or 3 full buckets of ice from both bins

• Repeat this process if the ice quality continues to improve

Perform a power reset

A software glitch in the control board can cause it to send voltage to the water valve and ice motor at the same time.

• Unplug the refrigerator for 60 seconds

• Plug the unit back in to reboot the system

Reset the ice maker

The ice maker may require a manual reset to clear internal errors and restart the harvest cycle.

* Before starting, remove the lower ice tray and check for frost buildup (usually from a door left ajar) that blocks movement.

• Press and hold the Test button until it chimes (or you hear the ice maker move)
  - If there is no chime or ice maker response, turn off power to the unit for 2 minutes
  - Turn the power back on and press the Test button again

• Watch the cycle run to ensure the arm moves, the tray twists, and you hear water filling

• Wait 3 hours, then check for ice

Reconnect the wiring harness

A loose or improperly connected wiring harness at the top of the door can cause the dispenser to malfunction and release water instead of ice.

• Remove the hinge cover

• Unplug and firmly reseat the harness

• Reattach the door hinge cover

• If no wiring harness > Proceed to the next step

Check the water filter

A clogged or old water filter can restrict the flow of water required for the ice maker to function.

• Remove the water filter

• Repeat the 10-second water test

• If water flow improves without the filter -> Replace the filter

• Check if the main water supply valve is fully open

• If there is no improvement -> Proceed to the next step

Clean the water supply line

Debris or mineral deposits within the home's water supply line can travel into the refrigerator, which often occurs after recent plumbing work in the home or neighborhood.

• Flush the water line into a bucket

• Wash the ice buckets to remove any transferred residue

Check water dispensing and pressure

Low water pressure prevents the ice maker from filling properly or producing ice.

• Dispense water into a measuring cup

• Check if it fills 6 oz (¾ cup) in under 10 seconds

• If no water comes out -> Check water line connection

• If it fills too slowly -> Proceed to the next step

• No dispenser to test > Proceed to the next step

Verify the ice maker is on

The ice maker can be turned on or off in Fridge Settings. If it is turned off, the refrigerator will not produce ice.

• Open Fridge Settings on the Family Hub display.

• Turn on the available ice maker options (such as Cubed or Ice Bites).

• Wait about 3 hours, then check for ice.

* If the ice maker is already on, proceed to the next step.

Reset the ice maker

The ice maker may require a manual reset to clear internal errors and restart the harvest cycle.

* Before starting, remove the lower ice tray and check for frost buildup (usually from a door left ajar) that blocks movement.

• Press and hold the Test button until it chimes (or you hear the ice maker move)
  - If there is no chime or ice maker response, turn off power to the unit for 2 minutes
  - Turn the power back on and press the Test button again

• Watch the cycle run to ensure the arm moves, the tray twists, and you hear water filling

• Wait 3 hours, then check for ice

Check water dispensing and pressure

Low water pressure prevents the ice maker from filling properly or producing ice.

• Dispense water into a measuring cup

• Check if it fills 6 oz (¾ cup) in under 10 seconds

• If no water comes out -> Check water line connection

• If it fills too slowly -> Proceed to the next step

• No dispenser to test > Proceed to the next step

Verify the ice maker is on

The Ice Maker On icon illuminates on the display panel to indicate that the ice making function has been activated.

• Tap the Ice Maker button until Ice Maker On lights up

• Wait 3 hours, then check for ice

* If the ice maker is already on, proceed to the next step.

Check for fused ice clumps

Ice cubes that have melted and refrozen into large clumps can jam the auger mechanism and prevent ice from reaching the dispenser.

• Empty the ice bucket completely to remove fused ice blocks

• Turn on the ice maker and wait about 3 hours for a new batch of ice

• Try dispensing ice again

Clear feeler arm obstructions

The ice maker may continue production if the feeler arm is physically propped up or stuck in the "up" position.

• Remove any ice bits frozen onto the arm

• Place the ice scoop in its holster away from the arm

• No feeler arm > Proceed to the next step

Check the water filter

A clogged or old water filter can restrict the flow of water required for the ice maker to function.

• Remove the water filter

• Repeat the 10-second water test

• If water flow improves without the filter -> Replace the filter

• Check if the main water supply valve is fully open

• If there is no improvement -> Proceed to the next step

Clear the frost away

Frost can build up if moisture enters the freezer. Depending on the thickness, you must clear it to allow the sensors and seals to work correctly.

• Light frost: Wipe away with a damp cloth and dry the area immediately with a second cloth

• Medium frost: Gently remove the buildup with a plastic scraper, then wipe and dry the surface

• Heavy frost: If the buildup is too thick to remove by hand, you will need to perform a manual defrost

Reset the ice maker

The ice maker may require a manual reset to clear internal errors and restart the harvest cycle.

• Remove the ice bucket

• Press and hold the Test button until it chimes

• Unplug or turn off the fridge for 2 minutes if no chime is heard

• Turn power back on and reattach the ice bucket

• Press the Test button again

• Wait 3 hours, then check for ice

Verify the ice maker is on

The ice maker can be turned on or off in Fridge Settings. If it is turned off, the refrigerator will not produce ice.

• Open Fridge Settings on the Family Hub display.

• Turn on the available ice maker options (such as Cubed or Ice Bites).

• Wait about 3 hours, then check for ice.

* If the ice maker is already on, proceed to the next step.

Check the water filter

A clogged or old water filter can restrict the flow of water required for the ice maker to function.

• Remove the water filter

• Repeat the 10-second water test

• If water flow improves without the filter -> Replace the filter

• Check if the main water supply valve is fully open

• If there is no improvement -> Proceed to the next step

Check door alignment and leveling

If there is a gap between the ice bucket and the ice chute, warm air will enter the ice maker compartment and cause frost.

• Check front-to-back level

• Adjust side-to-side level

• Align door heights

Discard a few batches of ice

New installations or periods of inactivity can cause dust, air, or stale water to settle in the lines.

• Discard the first 2 or 3 full buckets of ice from both bins

• Repeat this process if the ice quality continues to improve

Clear feeler arm obstructions

The ice maker may continue production if the feeler arm is physically propped up or stuck in the "up" position.

• Remove any ice bits frozen onto the arm

• Place the ice scoop in its holster away from the arm

• No feeler arm > Proceed to the next step

Check the freezer temperature

The freezer needs to be at 0°F or less in order to produce ice.

• Set freezer to 0°F

• Wait 3 hours

• Check if ice is produced

* If the freezer is already set to 0°F or lower, proceed to the next step.

Shift ice forward in the bucket

Your ice maker may produce less ice if ice is piling up behind the ice maker.

• Shift ice toward the front of the bucket

• Dispense ice regularly to keep the bucket from reaching its 2-pound capacity

Check water dispensing and pressure

Low water pressure prevents the ice maker from filling properly or producing ice.

• Dispense water into a measuring cup

• Check if it fills 6 oz (¾ cup) in under 10 seconds

• If no water comes out -> Check water line connection

• If it fills too slowly -> Proceed to the next step

• No dispenser to test > Proceed to the next step

Reset the ice maker

The ice maker may require a manual reset to clear internal errors and restart the harvest cycle.

* Before starting, remove the lower ice tray and check for frost buildup (usually from a door left ajar) that blocks movement.

• Press and hold the Test button until it chimes (or you hear the ice maker move)
  - If there is no chime or ice maker response, turn off power to the unit for 2 minutes
  - Turn the power back on and press the Test button again

• Watch the cycle run to ensure the arm moves, the tray twists, and you hear water filling

• Wait 3 hours, then check for ice

Inspect the door and ice bucket seals

Gaps in the rubber seals allow warm, moist air to enter the freezer and turn into frost.

• Clean the rubber door gaskets with warm soapy water

• Remove any debris from the ice bucket seal

• Replace the ice bucket if the integrated seal is damaged

* If the seals are already clean and undamaged, proceed to the next step.

Discard a few batches of ice

New installations or periods of inactivity can cause stale water to settle in the lines, while new filters may leave trace carbon in the water, presenting black flakes in the cubes.

• Discard the first 2 or 3 full buckets of ice from both bins

• Repeat this process if the ice quality continues to improve

Verify the ice maker is on

The Ice Maker On icon illuminates on the display panel to indicate that the ice making function has been activated.

• Tap the Ice Maker button until Ice Maker On lights up

• Wait 3 hours, then check for ice

* If the ice maker is already on, proceed to the next step.

Check the ice bucket for ice to dispense

If the ice bucket is empty, the dispenser may release water instead of ice.

• Check the ice bucket for ice to dispense

• If the bucket is empty, turn on the ice maker

• Wait 3 hours, then check for ice

• Try dispensing ice again

Replace the water filter

An expired or non-genuine water filter can fail to remove impurities or may release carbon flecks into the ice.

• Replace the filter with a genuine Samsung filter

• Discard the first 2-3 batches of ice

• Replace the filter every six months

Shift ice forward in the bucket

Your ice maker may produce less ice if ice is piling up behind the ice maker.

• Shift ice toward the front of the bucket

• Dispense ice regularly to keep the bucket from reaching its 2-pound capacity

Check the water filter

A clogged or old water filter can restrict the flow of water required for the ice maker to function.

• Remove the water filter

• Repeat the 10-second water test

• If water flow improves without the filter -> Replace the filter

• Check if the main water supply valve is fully open

• If there is no improvement -> Proceed to the next step

Clear the frost away

Frost can build up if moisture enters the freezer. Depending on the thickness, you must clear it to allow the sensors and seals to work correctly.

• Light frost: Wipe away with a damp cloth and dry the area immediately with a second cloth

• Medium frost: Gently remove the buildup with a plastic scraper, then wipe and dry the surface

• Heavy frost: If the buildup is too thick to remove by hand, you will need to perform a manual defrost

Check if Child Lock or Dispenser Lock is enabled

The Child Lock or Dispenser Lock feature electronically disables the panel and dispenser, which is typically indicated by a lit or flashing padlock icon.

• Turn off the lock feature to restore power to the dispenser and buttons.

Check the IR (optical) sensor

The ice maker may fail to detect the correct ice level if the optical sensor is obstructed by frost, debris, or the ice scoop.

• Wipe the sensor lens

• Place the ice scoop away from the sensor's path

Clear the frost away

Frost can build up if moisture enters the freezer. Depending on the thickness, you must clear it to allow the sensors and seals to work correctly.

• Light frost: Wipe away with a damp cloth and dry the area immediately with a second cloth

• Medium frost: Gently remove the buildup with a plastic scraper, then wipe and dry the surface

• Heavy frost: If the buildup is too thick to remove by hand, you will need to perform a manual defrost

Check the water filter

A clogged or old water filter can restrict the flow of water required for the ice maker to function.

• Remove the water filter

• Repeat the 10-second water test

• If water flow improves without the filter -> Replace the filter

• Check if the main water supply valve is fully open

• If there is no improvement -> Proceed to the next step

Check the water filter

A clogged or old water filter can restrict the flow of water required for the ice maker to function.

• Remove the water filter

• Repeat the 10-second water test

• If water flow improves without the filter -> Replace the filter

• Check if the main water supply valve is fully open

• If there is no improvement -> Proceed to the next step

Check your ice bucket position

The ice maker may overproduce ice if the bucket is positioned too low for the pile to trigger the optical sensor or mechanical arm.

• Locate the ice bucket shelf directly under the ice maker

• Mount the shelf on the highest rail position

• Confirm the shelf is seated on the rail (not hanging below it)

* If the ice bucket is already in the correct position, proceed to the next step.

Check the IR (optical) sensor

The ice maker may fail to detect the correct ice level if the optical sensor is obstructed by frost, debris, or the ice scoop.

• Wipe the sensor lens

• Place the ice scoop away from the sensor's path

Check the freezer temperature

The freezer needs to be at 0°F or less in order to produce ice.

• Set freezer to 0°F

• Wait 3 hours

• Check if ice is produced

* If the freezer is already set to 0°F or lower, proceed to the next step.

Check the water filter

A clogged or old water filter can restrict the flow of water required for the ice maker to function.

• Remove the water filter

• Repeat the 10-second water test

• If water flow improves without the filter -> Replace the filter

• Check if the main water supply valve is fully open

• If there is no improvement -> Proceed to the next step

Check the ice bucket

• Remove the ice bucket

• Clear any ice buildup

• Reinstall it properly so it clicks into place

Clear feeler arm obstructions

The ice maker may continue production if the feeler arm is physically propped up or stuck in the “up” position.

• Remove any ice bits frozen onto the arm

• Place the ice scoop in its holster away from the arm

Check water dispensing and pressure

Low water pressure prevents the ice maker from filling properly or producing ice.

• Dispense water into a measuring cup

• Check if it fills 6 oz (¾ cup) in under 10 seconds

• If no water comes out -> Check water line connection

• If it fills too slowly -> Proceed to the next step

• No dispenser to test > Proceed to the next step

Check water dispensing and pressure

Low water pressure prevents the ice maker from filling properly or producing ice.

• Dispense water into a measuring cup

• Check if it fills 6 oz (¾ cup) in under 10 seconds

• If no water comes out -> Check water line connection

• If it fills too slowly -> Proceed to the next step

• No dispenser to test > Proceed to the next step

Check your ice bucket position

The ice maker may overproduce ice if the bucket is positioned too low for the pile to trigger the optical sensor or mechanical arm.

• Locate the ice bucket shelf directly under the ice maker

• Mount the shelf on the highest rail position

• Confirm the shelf is seated on the rail (not hanging below it)

* If the ice bucket is already in the correct position, proceed to the next step.

Clear the ice chute

Residual ice shards trapped in the chute melt over time and can leak out as a stream of water when you dispense ice.

• Clear the chute manually of any trapped ice

• Dispense several cubes to sweep out remaining slush or debris

Check water dispensing and pressure

Low water pressure prevents the ice maker from filling properly or producing ice.

• Dispense water into a measuring cup

• Check if it fills 6 oz (¾ cup) in under 10 seconds

• If no water comes out -> Check water line connection

• If it fills too slowly -> Proceed to the next step

• No dispenser to test > Proceed to the next step

Reconnect the wiring harness

A loose or improperly connected wiring harness at the top of the door can cause the dispenser to malfunction and release water instead of ice.

• Remove the hinge cover

• Unplug and firmly reseat the harness

• Reattach the door hinge cover

• If no wiring harness > Proceed to the next step

Inspect the door and ice bucket seals

Gaps in the rubber seals allow warm, moist air to enter the freezer and turn into frost.

• Clean the rubber door gaskets with warm soapy water

• Remove any debris from the ice bucket seal

• Replace the ice bucket if the integrated seal is damaged

Clear feeler arm obstructions

The ice maker may continue production if the feeler arm is physically propped up or stuck in the “up” position.

• Remove any ice bits frozen onto the arm

• Place the ice scoop in its holster away from the arm

Check the freezer temperature

The freezer needs to be at 0°F or less in order to produce ice.

• Set freezer to 0°F

• Wait 3 hours

• Check if ice is produced

* If the freezer is already set to 0°F or lower, proceed to the next step.

Check the water filter

A clogged or old water filter can restrict the flow of water required for the ice maker to function.

• Remove the water filter

• Repeat the 10-second water test

• If water flow improves without the filter -> Replace the filter

• Check if the main water supply valve is fully open

• If there is no improvement -> Proceed to the next step

Check water dispensing and pressure

Low water pressure prevents the ice maker from filling properly or producing ice.

• Dispense water into a measuring cup

• Check if it fills 6 oz (¾ cup) in under 10 seconds

• If no water comes out -> Check water line connection

• If it fills too slowly -> Proceed to the next step

• No dispenser to test > Proceed to the next step

Clear feeler arm obstructions

The ice maker may continue production if the feeler arm is physically propped up or stuck in the "up" position.

• Remove any ice bits frozen onto the arm

• Place the ice scoop in its holster away from the arm

• No feeler arm > Proceed to the next step

Check for fused ice clumps

Ice cubes that have melted and refrozen into large clumps can jam the auger mechanism and prevent ice from reaching the dispenser.

• Empty the ice bucket completely to remove fused ice blocks

• Turn on the ice maker and wait about 3 hours for a new batch of ice

• Try dispensing ice again

Shift ice forward in the bucket

Your ice maker may produce less ice if ice is piling up behind the ice maker.

• Shift ice toward the front of the bucket

• Dispense ice regularly to keep the bucket from reaching its 2-pound capacity

Reset the ice maker

The ice maker may require a manual reset to clear internal errors and restart the harvest cycle.

• Remove the ice bucket
  - (Newer models) Use the handle on the side
  - (Older models) Lift up the ice maker cover

• Press and hold the Test button until it chimes

• Unplug or turn off the fridge for 2 minutes if no chime is heard

• Turn power back on and reattach the ice bucket

• Press the Test button again

• Wait 3 hours, then check for ice

Check the freezer temperature

The freezer needs to be at 0°F or less in order to produce ice.

• Set freezer to 0°F

• Wait 3 hours

• Check if ice is produced

* If the freezer is already set to 0°F or lower, proceed to the next step.

Clean the water supply line

Debris or mineral deposits within the home's water supply line can travel into the refrigerator, which often occurs after recent plumbing work in the home or neighborhood.

• Flush the water line into a bucket

• Wash the ice buckets to remove any transferred residue

Clean the water supply line

Debris or mineral deposits in the home’s water supply line can travel into the refrigerator, which often occurs after recent plumbing work in the home or neighborhood.

• Flush the water line into a bucket

• Wash the ice buckets to remove any transferred residue

Select Ice instead of Water

Some models allow you to choose between water and different ice types. If water is selected by mistake, the dispenser may release water instead of ice.

• Check the dispenser display and make sure Ice is selected

• Select a different ice type if available

• Try dispensing ice again

* If Ice is already selected and the dispenser still does not dispense ice, proceed to the next step.

Check door alignment and leveling

If there is a gap between the ice bucket and the ice chute, warm air will enter the ice maker compartment and cause frost.

• Check front-to-back level

• Adjust side-to-side level

• Align door heights

Reset the ice maker

The ice maker may require a manual reset to clear internal errors and restart the harvest cycle.

• Press the Test button until it chimes

• Unplug or turn off the fridge for 2 minutes if no chime is heard

• Turn power back on and press the Test button again.

• Wait 3 hours, then check for ice

Reset the ice maker

The ice maker may require a manual reset to clear internal errors and restart the harvest cycle.

* Before starting, remove the lower ice tray and check for frost buildup (usually from a door left ajar) that blocks movement.

• Press and hold the Test button until it chimes (or you hear the ice maker move)
  - If there is no chime or ice maker response, turn off power to the unit for 2 minutes
  - Turn the power back on and press the Test button again

• Watch the cycle run to ensure the arm moves, the tray twists, and you hear water filling

• Wait 3 hours, then check for ice

Verify the ice maker is on

The Ice Maker On icon illuminates on the display panel to indicate that the ice making function has been activated.

• Tap the Ice Maker button until Ice Maker On lights up

• Wait 3 hours, then check for ice

* If the ice maker is already on, proceed to the next step.

Clean the water supply line

Debris or mineral deposits within the home's water supply line can travel into the refrigerator, which often occurs after recent plumbing work in the home or neighborhood.

• Flush the water line into a bucket

• Wash the ice buckets to remove any transferred residue

Clear the frost away

Frost can build up if moisture enters the freezer. Depending on the thickness, you must clear it to allow the sensors and seals to work correctly.

• Light frost: Wipe away with a damp cloth and dry the area immediately with a second cloth

• Medium frost: Gently remove the buildup with a plastic scraper, then wipe and dry the surface

• Heavy frost: If the buildup is too thick to remove by hand, you will need to perform a manual defrost

Check the water filter

A clogged or old water filter can restrict the flow of water required for the ice maker to function.

• Remove the water filter

• Repeat the 10-second water test

• If water flow improves without the filter -> Replace the filter

• Check if the main water supply valve is fully open

• If there is no improvement -> Proceed to the next step

Check the IR (optical) sensor

The ice maker may fail to detect the correct ice level if the optical sensor is obstructed by frost, debris, or the ice scoop.

• Remove the ice maker and wipe the sensor lens

• Place the ice scoop away from the sensor's path

Check the water filter

A clogged or old water filter can restrict the flow of water required for the ice maker to function.

• Remove the water filter

• Repeat the 10-second water test

• If water flow improves without the filter -> Replace the filter

• Check if the main water supply valve is fully open

• If there is no improvement -> Proceed to the next step

Check the freezer temperature

The freezer needs to be at 0°F or less in order to produce ice.

• Set freezer to 0°F

• Wait 3 hours

• Check if ice is produced

Shift ice forward in the bucket

Your ice maker may produce less ice if ice is piling up behind the ice maker.

• Shift ice toward the front of the bucket

• Dispense ice regularly to keep the bucket from reaching its 2-pound capacity

Check the water filter

A clogged or old water filter can restrict the flow of water required for the ice maker to function.

• Remove the water filter

• Repeat the 10-second water test

• If water flow improves without the filter -> Replace the filter

• Check if the main water supply valve is fully open

• If there is no improvement -> Proceed to the next step

Clear the Ice Bucket Opening

Residual ice shards or frost can accumulate around the bucket's discharge port, creating a physical blockage that prevents ice from falling into the dispenser.

• Empty the ice bucket completely

• Run warm water through the opening to melt any buildup

• Dry the bucket and opening thoroughly before reinstalling

• Reinstall the ice bucket and try dispensing ice again

Check the water filter

A clogged or old water filter can restrict the flow of water required for the ice maker to function.

• Remove the water filter

• Repeat the 10-second water test

• If water flow improves without the filter -> Replace the filter

• Check if the main water supply valve is fully open

• If there is no improvement -> Proceed to the next step

Check the ice bucket for ice to dispense

If the ice bucket is empty, the dispenser may release water instead of ice.

• Check the ice bucket for ice to dispense

• If the bucket is empty, turn on the ice maker

• Wait 3 hours, then check for ice

• Try dispensing ice again

* If there is already ice in the ice bucket and the dispenser still dispense water instead of ice, proceed to the next step.

Reset the ice maker

The ice maker may require a manual reset to clear internal errors and restart the harvest cycle.

* Before starting, remove the lower ice tray and check for frost buildup (usually from a door left ajar) that blocks movement.

• Press and hold the Test button until it chimes (or you hear the ice maker move)
  - If there is no chime or ice maker response, turn off power to the unit for 2 minutes
  - Turn the power back on and press the Test button again

• Watch the cycle run to ensure the arm moves, the tray twists, and you hear water filling

• Wait 3 hours, then check for ice

Check the IR (optical) sensor

The ice maker may fail to detect the correct ice level if the optical sensor is obstructed by frost, debris, or the ice scoop.

• Wipe the sensor lens

• Place the ice scoop away from the sensor's path

Check your ice bucket position

The ice maker may overproduce ice if the bucket is positioned too low for the pile to trigger the optical sensor or mechanical arm.

• Locate the ice bucket shelf directly under the ice maker

• Mount the shelf on the highest rail position

• Confirm the shelf is seated on the rail (not hanging below it)

* If the ice bucket is already in the correct position, proceed to the next step.

Clear the Ice Bucket Opening

Residual ice shards or frost can accumulate around the bucket's discharge port, creating a physical blockage that prevents ice from falling into the dispenser.

• Empty the ice bucket completely

• Run warm water through the opening to melt any buildup

• Dry the bucket and opening thoroughly before reinstalling

• Reinstall the ice bucket and try dispensing ice again

Replace the water filter

An expired or non-genuine water filter can fail to remove impurities or may release carbon flecks into the ice.

• Replace the filter with a genuine Samsung filter

• Discard the first 2-3 batches of ice

• Replace the filter every six months

Reconnect the wiring harness

A loose or improperly connected wiring harness at the top of the door can cause the dispenser to malfunction and release water instead of ice.

• Remove the hinge cover

• Unplug and firmly reseat the harness

• Reattach the door hinge cover

• If no wiring harness > Proceed to the next step

Verify the ice maker is on

The Ice Maker On icon illuminates on the display panel to indicate that the ice making function has been activated.

• Tap the Ice Maker button until Ice Maker On lights up

• Wait 3 hours, then check for ice

Check the IR (optical) sensor

The ice maker may fail to detect the correct ice level if the optical sensor is obstructed by frost, debris, or the ice scoop.

• Wipe the sensor lens

• Place the ice scoop away from the sensor's path

Check your ice bucket position

The ice maker may overproduce ice if the bucket is positioned too low for the pile to trigger the optical sensor or mechanical arm.

• Locate the ice bucket shelf directly under the ice maker

• Mount the shelf on the highest rail position

• Confirm the shelf is seated on the rail (not hanging below it)

Clear the frost away

Frost can build up if moisture enters the freezer. Depending on the thickness, you must clear it to allow the sensors and seals to work correctly.

• Light frost: Wipe away with a damp cloth and dry the area immediately with a second cloth

• Medium frost: Gently remove the buildup with a plastic scraper, then wipe and dry the surface

• Heavy frost: If the buildup is too thick to remove by hand, you will need to perform a manual defrost

Shift ice forward in the bucket

Your ice maker may produce less ice if ice is piling up behind the ice maker.

• Shift ice toward the front of the bucket

• Dispense ice regularly to keep the bucket from reaching its 2-pound capacity

Clear the frost away

Frost can build up if moisture enters the freezer. Depending on the thickness, you must clear it to allow the sensors and seals to work correctly.

• Light frost: Wipe away with a damp cloth and dry the area immediately with a second cloth

• Medium frost: Gently remove the buildup with a plastic scraper, then wipe and dry the surface

• Heavy frost: If the buildup is too thick to remove by hand, you will need to perform a manual defrost

Reset the ice maker

The ice maker may require a manual reset to clear internal errors and restart the harvest cycle.

• Remove the ice maker
  - (Newer models) Use the handle on the side
  - (Older models) Lift up the ice maker cover

• Press and hold the Test button until it chimes

• Unplug or turn off the fridge for 2 minutes if no chime is heard

• Turn power back on and reattach the ice bucket

• Press the Test button again

• Wait 3 hours, then check for ice

Check water dispensing and pressure

Low water pressure prevents the ice maker from filling properly or producing ice.

• Dispense water into a measuring cup

• Check if it fills 6 oz (¾ cup) in under 10 seconds

• If no water comes out -> Check water line connection

• If it fills too slowly -> Proceed to the next step

• No dispenser to test > Proceed to the next step

Check water dispensing and pressure

Low water pressure prevents the ice maker from filling properly or producing ice.

• Dispense water into a measuring cup

• Check if it fills 6 oz (¾ cup) in under 10 seconds

• If no water comes out -> Check water line connection

• If it fills too slowly -> Proceed to the next step

• No dispenser to test > Proceed to the next step

Reset the ice maker

The ice maker may require a manual reset to clear internal errors and restart the harvest cycle.

* Before starting, remove the lower ice tray and check for frost buildup (usually from a door left ajar) that blocks movement.

• Press and hold the Test button until it chimes (or you hear the ice maker move)
  - If there is no chime or ice maker response, turn off power to the unit for 2 minutes
  - Turn the power back on and press the Test button again

• Watch the cycle run to ensure the arm moves, the tray twists, and you hear water filling

• Wait 3 hours, then check for ice

Reconnect the wiring harness

A loose or improperly connected wiring harness at the top of the door can cause the dispenser to malfunction and release water instead of ice.

• Remove the hinge cover

• Unplug and firmly reseat the harness

• Reattach the door hinge cover

• If no wiring harness > Proceed to the next step

Check water dispensing and pressure

Low water pressure prevents the ice maker from filling properly or producing ice.

• Dispense water into a measuring cup

• Check if it fills 6 oz (¾ cup) in under 10 seconds

• If no water comes out -> Check water line connection

• If it fills too slowly -> Proceed to the next step

• No dispenser to test > Proceed to the next step

Check the water filter

A clogged or old water filter can restrict the flow of water required for the ice maker to function.

• Remove the water filter

• Repeat the 10-second water test

• If water flow improves without the filter -> Replace the filter

• Check if the main water supply valve is fully open

• If there is no improvement -> Proceed to the next step

Shift ice forward in the bucket

Your ice maker may produce less ice if ice is piling up behind the ice maker.

• Shift ice toward the front of the bucket

• Dispense ice regularly to keep the bucket from reaching its 2-pound capacity

Check your ice bucket position

The ice maker may overproduce ice if the bucket is positioned too low for the pile to trigger the optical sensor or mechanical arm.

• Locate the ice bucket shelf directly under the ice maker

• Mount the shelf on the highest rail position

• Confirm the shelf is seated on the rail (not hanging below it)

* If the ice bucket is already in the correct position, proceed to the next step.

Check for fused ice clumps

Ice cubes that have melted and refrozen into large clumps can jam the auger mechanism and prevent ice from reaching the dispenser.

• Empty the ice bucket completely to remove fused ice blocks

• Turn on the ice maker and wait about 3 hours for a new batch of ice

• Try dispensing ice again

Verify the ice maker is on

The ice maker can be turned on or off in Fridge Settings. If it is turned off, the refrigerator will not produce ice.

• Open Fridge Settings on the Family Hub display.

• Turn on the available ice maker options (such as Cubed or Ice Bites).

• Wait about 3 hours, then check for ice.

* If the ice maker is already on, proceed to the next step.

Replace the water filter

An expired or non-genuine water filter can fail to remove impurities or may release carbon flecks into the ice.

• Replace the filter with a genuine Samsung filter

• Discard the first 2-3 batches of ice

• Replace the filter every six months

Check water dispensing and pressure

Low water pressure prevents the ice maker from filling properly or producing ice.

• Dispense water into a measuring cup

• Check if it fills 6 oz (¾ cup) in under 10 seconds

• If no water comes out -> Check water line connection

• If it fills too slowly -> Proceed to the next step

• No dispenser to test > Proceed to the next step

Check the water filter

A clogged or old water filter can restrict the flow of water required for the ice maker to function.

• Remove the water filter

• Repeat the 10-second water test

• If water flow improves without the filter -> Replace the filter

• Check if the main water supply valve is fully open

• If there is no improvement -> Proceed to the next step

Check door alignment and leveling

If there is a gap between the ice bucket and the ice chute, warm air will enter the ice maker compartment and cause frost.

• Check front-to-back level

• Adjust side-to-side level

• Align door heights

Inspect the door and ice bucket seals

Gaps in the rubber seals allow warm, moist air to enter the freezer and turn into frost.

• Clean the rubber door gaskets with warm soapy water

• Remove any debris from the ice bucket seal

• Replace the ice bucket if the integrated seal is damaged

* If the seals are already clean and undamaged, proceed to the next step.

Check door alignment and leveling

If there is a gap between the ice bucket and the ice chute, warm air will enter the ice maker compartment and cause frost.

• Check front-to-back level

• Adjust side-to-side level

• Align door heights

Check the water filter

A clogged or old water filter can restrict the flow of water required for the ice maker to function.

• Remove the water filter

• Repeat the 10-second water test

• If water flow improves without the filter -> Replace the filter

• Check if the main water supply valve is fully open

• If there is no improvement -> Proceed to the next step

Clean the water supply line

Debris or mineral deposits in the home’s water supply line can travel into the refrigerator, which often occurs after recent plumbing work in the home or neighborhood.

• Flush the water line into a bucket

• Wash the ice buckets to remove any transferred residue

Discard a few batches of ice

New installations or periods of inactivity can cause stale water to settle in the lines, while new filters may leave trace carbon in the water, presenting black flakes in the cubes.

• Discard the first 2 or 3 full buckets of ice from both bins

• Repeat this process if the ice quality continues to improve

Discard a few batches of ice

New installations or periods of inactivity can cause dust, air, or stale water to settle in the lines.

• Discard the first 2 or 3 full buckets of ice from both bins

• Repeat this process if the ice quality continues to improve

Check the water filter

A clogged or old water filter can restrict the flow of water required for the ice maker to function.

• Remove the water filter

• Repeat the 10-second water test

• If water flow improves without the filter -> Replace the filter

• Check if the main water supply valve is fully open

• If there is no improvement -> Proceed to the next step

Verify the ice maker is on

The Ice Maker On icon illuminates on the display panel to indicate that the ice making function has been activated.

• Tap the Ice Maker button until Ice Maker On lights up

• Wait 3 hours, then check for ice

Check water dispensing and pressure

Low water pressure prevents the ice maker from filling properly or producing ice.

• Dispense water into a measuring cup

• Check if it fills 6 oz (¾ cup) in under 10 seconds

• If no water comes out -> Check water line connection

• If it fills too slowly -> Proceed to the next step

• No dispenser to test > Proceed to the next step

Check the ice bucket

• Remove the ice bucket

• Clear any ice buildup

• Reinstall it properly so it clicks into place

Inspect the door and ice bucket seals

Gaps in the rubber seals allow warm, moist air to enter the freezer and turn into frost.

• Clean the rubber door gaskets with warm soapy water

• Remove any debris from the ice bucket seal

• Replace the ice bucket if the integrated seal is damaged

* If the seals are already clean and undamaged, proceed to the next step.

Check the water filter

A clogged or old water filter can restrict the flow of water required for the ice maker to function.

• Remove the water filter

• Repeat the 10-second water test

• If water flow improves without the filter -> Replace the filter

• Check if the main water supply valve is fully open

• If there is no improvement -> Proceed to the next step

Check the IR (optical) sensor

The ice maker may fail to detect the correct ice level if the optical sensor is obstructed by frost, debris, or the ice scoop.

• Remove the ice maker and wipe the sensor lens

• Place the ice scoop away from the sensor's path

Perform a power reset

A software glitch in the control board can cause it to send voltage to the water valve and ice motor at the same time.

• Unplug the refrigerator for 60 seconds

• Plug the unit back in to reboot the system

Check water dispensing and pressure

Low water pressure prevents the ice maker from filling properly or producing ice.

• Dispense water into a measuring cup

• Check if it fills 6 oz (¾ cup) in under 10 seconds

• If no water comes out -> Check water line connection

• If it fills too slowly -> Proceed to the next step

• No dispenser to test > Proceed to the next step

Inspect the door and ice bucket seals

Gaps in the rubber seals allow warm, moist air into the freezer and turn into frost.

• Clean the rubber door gaskets with warm soapy water

• Remove any debris from the ice bucket seal

• Replace the ice bucket if the integrated seal is damaged

* If the seals are already clean and undamaged, proceed to the next step.

Check the freezer temperature

The freezer needs to be at 0°F or less in order to produce ice.

• Set freezer to 0°F

• Wait 3 hours

• Check if ice is produced

* If the freezer is already set to 0°F or lower, proceed to the next step.

Check water dispensing and pressure

Low water pressure prevents the ice maker from filling properly or producing ice.

• Dispense water into a measuring cup

• Check if it fills 6 oz (¾ cup) in under 10 seconds

• If no water comes out -> Check water line connection

• If it fills too slowly -> Proceed to the next step

• No dispenser to test > Proceed to the next step

Discard a few batches of ice

New installations or periods of inactivity can cause dust, air, or stale water to settle in the lines.

• Discard the first 2 or 3 full buckets of ice from both bins

• Repeat this process if the ice quality continues to improve

Check the water filter

A clogged or old water filter can restrict the flow of water required for the ice maker to function.

• Remove the water filter

• Repeat the 10-second water test

• If water flow improves without the filter -> Replace the filter

• Check if the main water supply valve is fully open

• If there is no improvement -> Proceed to the next step

Check if Child Lock or Dispenser Lock is enabled

The Child Lock or Dispenser Lock feature electronically disables the panel and dispenser, which is typically indicated by a lit or flashing padlock icon.

• Turn off the lock feature to restore power to the dispenser and buttons.

* If Child Lock or Dispenser Lock is already turned off, proceed to the next step.

Check water dispensing and pressure

Low water pressure prevents the ice maker from filling properly or producing ice.

• Dispense water into a measuring cup

• Check if it fills 6 oz (¾ cup) in under 10 seconds

• If no water comes out -> Check water line connection

• If it fills too slowly -> Proceed to the next step

• No dispenser to test > Proceed to the next step

Reset the ice maker

The ice maker may require a manual reset to clear internal errors and restart the harvest cycle.

* Before starting, remove the lower ice tray and check for frost buildup (usually from a door left ajar) that blocks movement.

• Press and hold the Test button until it chimes (or you hear the ice maker move)
  - If there is no chime or ice maker response, turn off power to the unit for 2 minutes
  - Turn the power back on and press the Test button again

• Watch the cycle run to ensure the arm moves, the tray twists, and you hear water filling

• Wait 3 hours, then check for ice

Replace the water filter

An expired or non-genuine water filter can fail to remove impurities or may release carbon flecks into the ice.

• Replace the filter with a genuine Samsung filter

• Discard the first 2-3 batches of ice

• Replace the filter every six months

Check water dispensing and pressure

Low water pressure prevents the ice maker from filling properly or producing ice.

• Dispense water into a measuring cup

• Check if it fills 6 oz (¾ cup) in under 10 seconds

• If no water comes out -> Check water line connection

• If it fills too slowly -> Proceed to the next step

• No dispenser to test > Proceed to the next step

Replace the water filter

An expired or non-genuine water filter can fail to remove impurities or may release carbon flecks into the ice.

• Replace the filter with a genuine Samsung filter

• Discard the first 2-3 batches of ice

• Replace the filter every six months

Inspect the door and ice bucket seals

Gaps in the rubber seals allow warm, moist air into the freezer and turn into frost.

• Clean the rubber door gaskets with warm soapy water

• Remove any debris from the ice bucket seal

• Replace the ice bucket if the integrated seal is damaged

* If the seals are already clean and undamaged, proceed to the next step.

Replace the water filter

An expired or non-genuine water filter can fail to remove impurities or may release carbon flecks into the ice.

• Replace the filter with a genuine Samsung filter

• Discard the first 2-3 batches of ice

• Replace the filter every six months

Ensure the ice bucket is installed correctly

If the ice bucket is installed incorrectly, the ice may not reach the sensor arm properly, causing the ice maker to continue producing ice even when the bucket is full.

• Make sure the front of the ice bucket faces forward.

• Ensure the left side of the ice bucket is positioned as designed.

• Reinstall the ice bucket if it was placed backwards or sideways.

Discard a few batches of ice

New installations or periods of inactivity can cause dust, air, or stale water to settle in the lines.

• Discard the first 2 or 3 full buckets of ice from both bins

• Repeat this process if the ice quality continues to improve

Shift ice forward in the bucket

Your ice maker may produce less ice if ice is piling up behind the ice maker.

• Shift ice toward the front of the bucket

• Dispense ice regularly to keep the bucket from reaching its 2-pound capacity

Check water dispensing and pressure

Low water pressure prevents the ice maker from filling properly or producing ice.

• Dispense water into a measuring cup

• Check if it fills 6 oz (¾ cup) in under 10 seconds

• If no water comes out -> Check water line connection

• If it fills too slowly -> Proceed to the next step

• No dispenser to test > Proceed to the next step

Check the water filter

A clogged or old water filter can restrict the flow of water required for the ice maker to function.

• Remove the water filter

• Repeat the 10-second water test

• If water flow improves without the filter -> Replace the filter

• Check if the main water supply valve is fully open

• If there is no improvement -> Proceed to the next step

Check door alignment and leveling

If there is a gap between the ice bucket and the ice chute, warm air will enter the ice maker compartment and cause frost.

• Check front-to-back level

• Adjust side-to-side level

• Align door heights

Check water dispensing and pressure

Low water pressure prevents the ice maker from filling properly or producing ice.

• Dispense water into a measuring cup

• Check if it fills 6 oz (¾ cup) in under 10 seconds

• If no water comes out -> Check water line connection

• If it fills too slowly -> Proceed to the next step

• No dispenser to test > Proceed to the next step

Check the IR (optical) sensor

The ice maker may fail to detect the correct ice level if the optical sensor is obstructed by frost, debris, or the ice scoop.

• Wipe the sensor lens

• Place the ice scoop away from the sensor's path

Clear the frost away

Frost can build up if moisture enters the freezer. Depending on the thickness, you must clear it to allow the sensors and seals to work correctly.

• Light frost: Wipe away with a damp cloth and dry the area immediately with a second cloth

• Medium frost: Gently remove the buildup with a plastic scraper, then wipe and dry the surface

• Heavy frost: If the buildup is too thick to remove by hand, you will need to perform a manual defrost

Check if Child Lock or Dispenser Lock is enabled

The Child Lock or Dispenser Lock feature electronically disables the panel and dispenser, which is typically indicated by a lit or flashing padlock icon.

• Turn off the lock feature to restore power to the dispenser and buttons.

* If Child Lock or Dispenser Lock is already turned off, proceed to the next step.

Check water dispensing and pressure

Low water pressure prevents the ice maker from filling properly or producing ice.

• Dispense water into a measuring cup

• Check if it fills 6 oz (¾ cup) in under 10 seconds

• If no water comes out -> Check water line connection

• If it fills too slowly -> Proceed to the next step

• No dispenser to test > Proceed to the next step

Verify the ice maker is on

The Ice Maker On icon illuminates on the display panel to indicate that the ice making function has been activated.

• Tap the Ice Maker button until Ice Maker On lights up

• Wait 3 hours, then check for ice

* If the ice maker is already on, proceed to the next step.

Clear feeler arm obstructions

The ice maker may continue production if the feeler arm is physically propped up or stuck in the "up" position.

• Remove any ice bits frozen onto the arm

• Place the ice scoop in its holster away from the arm

• No feeler arm > Proceed to the next step

Reconnect the wiring harness

A loose or improperly connected wiring harness at the top of the door can cause the dispenser to malfunction and release water instead of ice.

• Remove the hinge cover

• Unplug and firmly reseat the harness

• Reattach the door hinge cover

• If no wiring harness > Proceed to the next step

Check the freezer temperature

The freezer needs to be at 0°F or less in order to produce ice.

• Set freezer to 0°F

• Wait 3 hours

• Check if ice is produced

* If the freezer is already set to 0°F or lower, proceed to the next step.

Check the freezer temperature

The freezer needs to be at 0°F or less in order to produce ice.

• Set freezer to 0°F

• Wait 3 hours

• Check if ice is produced

* If the freezer is already set to 0°F or lower, proceed to the next step.

Check the water filter

A clogged or old water filter can restrict the flow of water required for the ice maker to function.

• Remove the water filter

• Repeat the 10-second water test

• If water flow improves without the filter -> Replace the filter

• Check if the main water supply valve is fully open

• If there is no improvement -> Proceed to the next step

Check the ice bucket for ice to dispense

If the ice bucket is empty, the dispenser may release water instead of ice.

• Check the ice bucket for ice to dispense

• If the bucket is empty, turn on the ice maker

• Wait 3 hours, then check for ice

• Try dispensing ice again

* If there is already ice in the ice bucket and the dispenser still dispense water instead of ice, proceed to the next step.

Select Ice instead of Water

Some models allow you to choose between water and different ice types. If water is selected by mistake, the dispenser may release water instead of ice.

• Check the dispenser display and make sure Ice is selected

• Select a different ice type if available

• Try dispensing ice again

* If Ice is already selected and the dispenser still does not dispense ice, proceed to the next step.

Reconnect the wiring harness

A loose or improperly connected wiring harness at the top of the door can cause the dispenser to malfunction and release water instead of ice.

• Remove the hinge cover

• Unplug and firmly reseat the harness

• Reattach the door hinge cover

• If no wiring harness > Proceed to the next step

Check the IR (optical) sensor

The ice maker may fail to detect the correct ice level if the optical sensor is obstructed by frost, debris, or the ice scoop.

• Remove the ice maker and wipe the sensor lens

• Place the ice scoop away from the sensor's path

Check the IR (optical) sensor

The ice maker may fail to detect the correct ice level if the optical sensor is obstructed by frost, debris, or the ice scoop.

• Wipe the sensor lens

• Place the ice scoop away from the sensor's path

Clear the Ice Bucket Opening

Residual ice shards or frost can accumulate around the bucket's discharge port, creating a physical blockage that prevents ice from falling into the dispenser.

• Empty the ice bucket completely

• Run warm water through the opening to melt any buildup

• Dry the bucket and opening thoroughly before reinstalling

• Reinstall the ice bucket and try dispensing ice again

Verify the ice maker is on

The Ice On/Off icon illuminates on the display panel to indicate that the ice making function has been activated.

• Tap the Ice On/Off button for 3 seconds

• Wait 3 hours, then check for ice

* If the ice maker is already on, proceed to the next step.

Select Ice instead of Water

Some models allow you to choose between water and different ice types. If water is selected by mistake, the dispenser may release water instead of ice.

• Check the dispenser display and make sure Ice is selected

• Select a different ice type if available

• Try dispensing ice again

Clear the ice chute

Residual ice shards trapped in the chute melt over time and can leak out as a stream of water when you dispense ice.

• Clear the chute manually of any trapped ice

• Dispense several cubes to sweep out remaining slush or debris

Check the freezer temperature

The freezer needs to be at 0°F or less in order to produce ice.

• Set freezer to 0°F

• Wait 3 hours

• Check if ice is produced

* If the freezer is already set to 0°F or lower, proceed to the next step.

Clean the water supply line

Debris or mineral deposits in the home’s water supply line can travel into the refrigerator, which often occurs after recent plumbing work in the home or neighborhood.

• Flush the water line into a bucket

• Wash the ice buckets to remove any transferred residue

Clear the frost away

Frost can build up if moisture enters the freezer. Depending on the thickness, you must clear it to allow the sensors and seals to work correctly.

• Light frost: Wipe away with a damp cloth and dry the area immediately with a second cloth

• Medium frost: Gently remove the buildup with a plastic scraper, then wipe and dry the surface

• Heavy frost: If the buildup is too thick to remove by hand, you will need to perform a manual defrost

Verify the ice maker is on

The ice maker can be turned on or off in Fridge Settings. If it is turned off, the refrigerator will not produce ice.

• Open Fridge Settings on the Family Hub display.

• Turn on the available ice maker options (such as Cubed or Ice Bites).

• Wait about 3 hours, then check for ice.

* If the ice maker is already on, proceed to the next step.

Inspect the door and ice bucket seals

Gaps in the rubber seals allow warm, moist air into the freezer and turn into frost.

• Clean the rubber door gaskets with warm soapy water

• Remove any debris from the ice bucket seal

• Replace the ice bucket if the integrated seal is damaged

* If the seals are already clean and undamaged, proceed to the next step.

Check the freezer temperature

The freezer needs to be at 0°F or less in order to produce ice.

• Set freezer to 0°F

• Wait 3 hours

• Check if ice is produced