Important Software Update Instructions for Recall of Certain Top-Load Washers

December 22, 2022

Consumer Notice

Samsung Electronics America Inc. (SEA), in cooperation with the U.S. Consumer Product Safety Commission ("CPSC"), has announced a software remedy addressing a recall of certain top-load washer models. These specific models were assembled and sold in the U.S. between June 2021 and December 2022.

This software remedy addresses potential overheating within the control panel of certain models. Such events present a smoking, melting, overheating, or fire hazard to the product and consumer.

Samsung is working cooperatively with the CPSC to quickly provide affected consumers with an important software update to remedy this potential smoking, melting, overheating, or fire hazard. Consumers should immediately update their products before using.

The following top-load washer models are included in this announcement:

Model Number Serial Number Range
WA49B5105AV/US 01J457BT700001W ~ 01J457BTB00111H
WA49B5105AW/US 01J557BT700001J ~ 01J557BT700010D
WA49B5205AW/US 01HH57BT300006X ~ 01HH57BTB00932W
WA50B5100AV/US 01J257BT700001B ~ 01J257BTB01232B
WA50B5100AW/US 01J357BT700001L ~ 01J357BT700010F
WA51A5505AC/US 01HA57BR700003P ~ 01HA57BTB00346F
WA51A5505AV/US 01H257BR600003R ~ 01H257BTB02018L
WA51A5505AW/US 01GY57BR600026P ~ 01GY57BTB00269W
WA52A5500AC/US 01HB57BR700003Y ~ 01HB57BTB02968X
WA52A5500AV/US 01H357BR600006A ~ 01H357BTB01820Y
WA52A5500AW/US 01H457BR600003X ~ 01H457BTB01503Y
WA54A7305AV/US 01H557BR600003P ~ 01H557BR800650T
WA55A7300AE/US 01H057BR600001H ~ 01H057BTB05872Z
WA55A7700AV/US 01H157BR600151Z ~ 01H157ZT700005K

Important Software Update

Wi-Fi equipped machines should remain plugged in to their power source. All Wi-Fi equipped washers that are plugged in and actively connected to the internet will automatically download the free software repair over-the-air, via SmartThings app. Consumers who have not connected their Wi-Fi equipped washer to the internet must follow the instructions below on how to download the software repair through SmartThings app.

Consumers whose washing machines do not have Wi-Fi capability should immediately stop using the washer and contact Samsung directly for a free dongle to plug in and download the software repair.

How To Check Washer Info

As software updates have already begun, enter your serial number below to check whether your washer has received the software remedy via Wi-Fi, or if additional steps are necessary.

Step 1.

Where to find your Serial Number

Step 2.

To verify your washer is included in this recall please enter your washer's 15 digit Serial Number below and then select check.


How To Check Your Software Version

Through your washer's display

To verify which software version your washer is currently running,
please follow the instructions below:

1. After finding your model listed below, please follow the appropriate "Press Sequence" provided.
2. After briefly displaying "001" on the screen, your washer will then display your software version (changing between two letters and two numbers). If the version number is 85 or higher, your product has received this important software update.
3. Turn off power to exit.

Model Enter Method SW version

WA51A5505AC/US
WA51A5505AV/US
WA51A5505AW/US
WA52A5500AC/US
WA52A5500AV/US
WA52A5500AW/US
WA54A7305AV/US
WA55A7300AE/US

Temp → Spin → Rinse → Spin

Jt-85 (or higher version)

WA55A7700AV/US

Temp → Spin → Rinse → Spin

qn-85 (or higher version)

WA49B5205AW/US

Temp → Spin → Rinse → Spin

tU-85 (or higher version)

WA49B5105AV/US
WA49B5105AW/US
WA50B5100AV/US
WA50B5100AW/US

Temp → Soil → Spin → Soil

UO-85(or higher version)

Through SmartThings app

※ SmartThings app connects your smart home devices, including Samsung Home Appliances.

To verify which software version your washer is currently running, please follow the instructions below:

How to check version on SmartThings app step 1

1. Select a washing machine

How to check version on SmartThings app step 2

2. Select the ⋮ button

How to check version on SmartThings app step 3

3. Select the information menu

How to check version on SmartThings app step 4

4. Check the version information. If your version is "-85" or higher, your washer has received this important software update

How To Update Your Software

1. SmartThings app installation and network check

➀ To get started, please ensure you have SmartThings* app installed on your mobile device [Android, iOS] and are successfully logged in with your Samsung account.

➁ Check the Wi-Fi details:

• Please use 2.4GHz for Wi-Fi connections.

• The Wi-Fi name must consist of only letters and numbers.

• Make sure the power cord of the connected device is plugged in.

* SmartThings is an app that connects your smart home devices, including Samsung Home Appliances.

2. Start connecting SmartThings app

Follow the steps below to connect your SmartThings app to the washer. Once connected, the software will automatically update to the latest version.

** SmartThings app screen may vary upon app version and mobile device

Add the washer using the steps below:

➀ Select the device type from the list
➁ Search for your model name
➂ Scan the QR code here
➃ Find devices to connect with Search nearby

For more detailed instruction, please click here.

3. Follow the instructions below to update the washer software

█ Automatic update

➀ If you have successfully connected the washer to SmartThings app, please turn off the washer for 30 minutes.
➁ After 30 minutes, briefly turn the washer on, and then off again.
➂ Even though the washer is off, the update will automatically begin in about 60 minutes.
➃ After 60 minutes, please turn on your washer and check the software version to verify the update has been completed.
* If software is not updated, please re-attempt step 2

Caution

• Do not unplug the power cord while automatic update is in progress

• You cannot use the washer while it is updating

• If your washer will not turn on after waiting 60 minutes, please wait an additional 15 minutes for the update to complete.

█ Manual update

1. Make sure your washer is plugged in and connected to Wi-Fi network.

2. Once your have successfully connected the washer to SmartThings app, please turn off the washer for 30 minutes.

3. Turn on the washer to start the manual update process.

How to check version on SmartThings app step 2

4. Go to SmartThings app → Select Device → Select Washer. Check the update notification.

• Update notification may take up to 50 minutes to display

• If the Update notification won't display, either the update has been finished or is in progress.

How to check version on SmartThings app step 3

5. Once the update is available, click on the update and follow the instructions prompted on the screen. Then press Start.

How to check version on SmartThings app step 4

6. The washer will start to update and automatically turn off once it's completed.

• As the update begins, you will see the letters dn briefly displayed on the washer's screen.

• You cannot use the washer while it is updating

Caution

• When updating manually, do not turn off the washer or unplug the power cord while the update is in progress.

Video Guide

Checking Software Version

Automatically Updating Your Washer's Software

Manually Updating Your Washer's Software

Updating Your Washer's Software using the Dongle

Our Commitment

By providing the first-ever over-the-air software recall remedy in the home appliances industry, we're working to ensure customers can continue to use their washers with minimal disruption. If, after downloading the update, an affected washer's control panel requires a physical repair, we will promptly repair it at no cost to you.

We remain committed to delivering top-quality, innovative products that enhance the lives of our customers and we are grateful for your continued loyalty and patience.

You may also contact us through Chat or E-Mail (washer@email.support.samsung.com) with questions regarding this matter.

Frequently Asked Questions

  • Q1. What are the affected models? Are all top-load washers affected?

    Only certain top-load washer models assembled and sold in the U.S. between June 2021 and December 2022 are included in this announcement.

  • Q2. Are any of these units still being sold?

    Only products with the updated software are being sold.

  • Q3. Can customers continue to use their washer without updating it?

    It's important that affected customers immediately download this software update remedy to prevent a smoking, melting, overheating, or fire hazard to the product.

  • Q4. Why should I update my top-load washer?

    This software update addresses potential overheating within the control panel of certain models. It's important that affected customers download this software update to prevent a smoking, melting, overheating, or fire hazard to the product.

  • Q5. Has the problem been fixed?

    Yes, the software repair addresses the issue and customers can continue to use their machines once the software is updated. If, after downloading the update, an affected washer's control board requires a physical repair, we will promptly repair it at no cost to you.

  • Q6. The label on the top cover of the washer is damaged, so I can't see the Serial Number. What should I do?

    There is a label at the back of the product as well to check the serial number.

  • Q7. What is SmartThings app?

    SmartThings is an application that conveniently connects, controls, and updates connected devices, including Samsung home appliances. With SmartThings app, you can monitor and control your smart devices or appliances right from your mobile phone.

  • Q8. How can I access SmartThings app?

    To access SmartThings app, go to app store and download the app. Next, sign-in or create Samsung account to access SmartThings app.

  • Q9. How to create Samsung Account in SmartThings app?

    Please tap specific buttons and follow the steps on your SmartThings app.

    Open SmartThings app > Sign in > Create Account > Agree Terms and Conditions > Fill in your information [Email, Password, First name, Last name and Date of Birth] > Create Account > OK > Go to Inbox (Sign-in to your Email and find an Email sent by Samsung Account) > Verify account

  • Q10. I have Wi-Fi access, but I cannot connect my washer?

    Network requirements vary between devices. Samsung washer requires 2.4GHz Wi-Fi connectivity. If your Wi-Fi Access Point has options of 2.4GHz and 5GHz, please select 2.4GHz.

  • Q11. Can I use a mobile hotspot for the software update?

    Your washer cannot be updated through the mobile hotspot.

  • Q12. If washer is not connecting to Wi-Fi access point on SmartThings, what should I do?

    If Wi-Fi signal is too weak the Washer might not connect. Please try to relocate the router closer to the washer then it will help to increase the signal strength.

  • Q13. After my washer connects to Wi-Fi, does my mobile phone need to stay in close proximity to the washer to complete the update?

    No. Once your washer is connected and visible on your SmartThings app, you can complete the update away from the washer.

  • Q14. The washer is not turning on after the software update. What should I do next?

    Please do not unplug your washer, as your washer may still be updating the software. Please try turning on your washer again after 15 minutes. Please contact us, if the washer is still not working.

  • Q15. I received the plug-in dongle. How do I update the software?

    There are detailed instructions inside the box with plug-in dongle. Please follow the instructions accordingly.

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